Privacy Policy

Last updated: December 1, 2025

This Privacy Policy describes how Deloison Paris (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website www.deloison-paris.com (the “Site”), use our services, make a purchase, or communicate with us regarding the Site (collectively, the “Services”).
In this document, “you,” “your,” and “yours” refer to any user of the Services, whether a customer, visitor, or any other person from whom we collect information in accordance with this policy.

Please read this Privacy Policy carefully.

We may update this policy from time to time, including to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on our site with the revised update date.

1. How We Collect and Use Your Personal Information

In order to provide you with our services, we collect and have collected over the past 12 months various categories of personal information, depending on how you interact with us.

In addition to the uses detailed below, this information may be used to:

• Communicate with you.

• Provide and improve our services.

• Comply with our legal obligations.

• Enforce our terms and conditions.

• Protect our rights and those of our users.

2. Personal information we collect

2.1. Information you provide to us directly

This may include:

• Contact information: name, mailing address, phone number, email address.

• Order information: billing address, shipping address, payment confirmation, email, and phone number.

• Account information: username, password, security questions.

• Customer service: messages, requests, or documents submitted via our contact form or email.

Certain information is required to use certain features of the site. Failure to provide this information may limit access to services.

2.2. Information collected automatically

We may automatically collect certain data related to your browsing activity through cookies, pixels, or similar technologies.

This data (“Usage Data”) may include:

• Device type. 

• Browser used. 

• IP address.

• Network connection data.

• Interaction with the Site’s pages, content, and features.

2.3. Information obtained from third parties

We may receive information from partners such as:

• Hosting platforms, e-commerce platforms, and technical service providers, such as Shopify.

• Payment providers, for the secure processing of your transactions (e.g., credit card, bank transfer, billing address).

• Marketing partners, social media platforms, and analytics tools, which collect certain data when you interact with our content.

Any data received from third parties is processed in accordance with this Policy.

3. How we use your information

3.1. Provision of Products and Services

To process your orders, manage your account, ship your purchases, facilitate returns/exchanges, and send you notifications necessary for the performance of the contract.

3.2. Marketing and Advertising

To send you marketing communications (email, SMS, targeted advertising).
For EEA residents, this processing is based on our legitimate interest (Art. 6(1)(f) GDPR).

3.3. Security and Fraud Prevention

To detect and prevent fraudulent or malicious activities and ensure the security of the Site.

3.4. Customer Service and Service Improvement

To assist you, respond to your requests, and continuously improve your experience.

4. Cookies

We use cookies to:

• Make our site work.

• Remember your preferences.

• Analyze how the Site is used.

• Personalize content and advertising.

You can configure your browser to block cookies, but this may affect certain features.
Our Site does not respond to “Do Not Track” signals.

We may disclose your information:

• To technical service providers (hosting, payment processing, logistics, customer support, data analysis).

• To our marketing and advertising partners, in accordance with their own policies.

• To our affiliates, in connection with the management of Deloison Paris.

• In the event of a business transaction (merger, acquisition).

• For legal reasons: subpoena, legal obligation, protection of our rights.

We do not sell or share sensitive personal information without your consent.

Our Site may contain links to third-party sites. We are not responsible for their privacy policies. We encourage you to review them directly. 

Our Services are not intended for children.
We do not knowingly collect data from minors.
Any data provided by a child may be deleted upon request.

We implement appropriate security measures, though we cannot guarantee absolute security.
The retention of your data depends on several factors: legal obligations, account management, and dispute prevention.

9. Your Rights

Depending on your jurisdiction, you may exercise:

• Right of access.

• Right to erasure.

• Right to rectification.

• Right to data portability.

• Right to restriction of processing.

• Withdrawal of consent.

• Right to appeal in the event of a denied request.

• Managing marketing preferences.

We may ask you for additional information to verify your identity before responding to your request.

10. Complaints

If you have a complaint regarding the processing of your data, you can contact us.
You may also contact your local data protection authority.

11. International Users

Your information may be transferred outside your country of residence.
When these transfers involve Europe, we use standard contractual clauses or recognized equivalents.

12. Contact

For any questions or requests regarding this Policy or your personal data, you may contact us at: Deloison Paris, Email: contact@deloisonparis.com, Address: 9 Rue Buffault, 75009 Paris, France.